Open source software is an important pillar of humanity’s control over computers. Or at least used to be. Worthy systems like Mac OS X are built using open source components, and are built for human beings (read: they work out of the box for most people). Arguably, OSX couldn’t exist without open source. But such systems go beyond the premise of free software (free as in freedom), and deliver something of a mixed blessing: by hiding the innards of their components, and by delivering such a smooth user experience, they further reduce the need for people to understand the entire computing stack: this is New World Computing.
A few years ago, I firmly believed that people understanding computers better was crucial to us making meaningful use of their possibilities. Now I believe that understanding services better is crucial: how does Facebook deal with your data, how does Google index public and private pages, what traces are left of content that made it to the internet and was then pulled. It’s a large shift, I guess.
Fyra and the usability of train services
The Dutch Railways’ NS Hi-Speed brand has introduced a new train to the network: Fyra, which links Amsterdam central station and Schipol airport to Rotterdam, without going through The Hague as is usual for that segment. It uses the more direct, specially-equipped high-speed line that also enables the Paris-bound Thalys to ride at its top speed within Holland, as it does between France and Brussels.
NS just reported significant losses related to their high-speed operations. This Amsterdam-Rotterdam segment opened this winter after years of delay: they were talking about it in 1998 already as about to open, and trains aren’t delivered. Also, tuning difficulties are normal immediately after launch: late or canceled trains are to be expected for a few months. Perhaps it explains that no major marketing campaign has yet supported the launch of the new product.
But aside from those issues, Fyra has some pretty interesting usability flaws that might explain its apparent lack of success: pricing, frequency, and on-board experience.
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